Question 1

When will I receive my order?

Accepted Answer

dōTERRA usually ship orders within 3–7 business days, but the exact timeframe depends on when the order is placed, the stock availability of the items ordered, and the shipping address.

Question 2

How much is the shipping fee?

Accepted Answer

dōTERRA charges Standard India Shipping only ₹99 per order.

Question 3

Will I receive a tracking number?

Accepted Answer

Yes, dōTERRA will provide a tracking number for every shipment. You will receive it by email once your order has shipped.

Question 4

Which countries do you ship to?

Accepted Answer

We currently ship within India. If you would like delivery to another country, please contact us at info@melini.in for a custom quote.

Question 5

Can I change the shipping address after placing my order?

Accepted Answer

If your order has not yet shipped, we can usually update the shipping address. Please email us as soon as possible at info@melini.in with your order number.

Question 6

Which payment methods does dōTERRA accept?

Accepted Answer

dōTERRA accepts all popular payment options in India: UPI, credit and debit cards (Visa, Mastercard), as well as Google Pay. You will be provided a payment link from dōTERRA.

Question 7

In which currency are the prices displayed?

Accepted Answer

All prices on our website are displayed in INR (₹). Applicable taxes, if any, are shown at checkout.

Question 8

Will I receive an invoice?

Accepted Answer

Yes, you will receive an electronic invoice by email after your payment has been confirmed.

Question 9

What is your return policy?

Accepted Answer

Unopened products can be returned to dōTERRA within 30 days. Please refer to the dōTERRA return policy. Items must be returned unused and in their original packaging.

Question 10

How do I return an item?

Accepted Answer

Please email us at info@melini.in with your order number and the items you wish to return. We will provide you with the return address and further instructions.

Question 11

When will I get my refund?

Accepted Answer

Refunds are issued within 14 days after we receive the returned items, or after you provide proof of return — whichever comes first. The refund is made to your original payment method.

Question 12

Are your products original dōTERRA products?

Accepted Answer

Yes, the Melini webshop connects you directly with dōTERRA — all products are sold and distributed directly by dōTERRA. All products are exclusively 100% authentic, CPTG-certified dōTERRA products.

Question 13

A product I want is out of stock — what can I do?

Accepted Answer

You can email us at info@melini.in and we will let you know when the product is back in stock.

Question 14

Can I modify or cancel my order?

Accepted Answer

If your order has not yet shipped, we can usually modify or cancel it. Please contact us as soon as possible at info@melini.in.

Question 15

How can I create an account and sign in the fastest way?

Accepted Answer

The most convenient way is Google Sign-In. Our website offers Google Sign-In functionality, allowing you to create an account and sign in securely in one click — without setting up a new password — so you can manage your profile and track your orders easily.

Question 16

What data does Melini access when I sign in with Google?

Accepted Answer

We only receive the basic profile information linked to your Google account (your name and email address). We never get access to your Google password, contacts or any other Google data. You can read the full details in our Privacy Policy at melini.in/terms-and-privacy.

Question 17

Do I have to use Google Sign-In to order?

Accepted Answer

No. Google Sign-In is simply the quickest option. You can also place an order as a guest, or sign in with your email address.

Question 18

How can I contact customer service?

Accepted Answer

You can reach us by email at info@melini.in or by phone at +91 96199 80808. We aim to respond within 48 hours on business days.

Frequently asked questions

Shipping

Payment

Returns & Refunds

Products & Orders

Account & Sign-in

Contact

Still have a question?